Bausch & Lomb is the subject of press attacks and experiencing a sharp decline in stock prices, when management practices are exposed. Aggressive goal-setting, with the support of financial market expectations, are discussed in preparation for a series of events that leads to a distortion of the financial results and angry customers. Director General of the caller is on his own, as shareholders demand his resignation. Industry and competitive data allow students to gauge performance pressure. "Hide
by Robert L. Simons, Alex C. Sapir, Indra Reinbergs Source: Harvard Business School 20 pages. Publication Date: April 22, 1998. Prod. #: 198009-PDF-ENG
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