American Airlines: Object Oriented Flight Dispatching Systems Harvard Case Solution & Analysis

American Airlines Describes organized and developed its operating systems control (SOC) center in Dallas, from which the day-to-day running of the airline is the case. This case in detail a decision support system used by air traffic controllers, and object-oriented tools and methods used for its development. "Hide
on F. Warren McFarlan, Espen Andersen Source: Harvard Business School 14 pages. Publication Date: September 6, 1994. Prod. #: 195046-PDF-ENG

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