Describes the "Leadership Through Quality" efforts of Xerox in 1980. Includes history Xerox in 1970 and must make major changes in the quality of the 1980s. Much of the rest of the body parts of a step-by-step process by which Xerox created and designed a strategy called "Leadership Through Quality" to change its basic culture and its performance in quality from 1983-86. "Hide
by Todd D. Jick, Leonard A. Schlesinger, Amy Johnson, Lori Ann MacIsaac Source: Harvard Business School 24 pages. Publication Date: 06 Oct 1989. Prod. #: 490008-PDF-ENG
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