WE GAVE THEM A TOOL BUT HARDLY ANYONE’S USING IT! UNTANGLING THE KNOWLEDGE MANAGAEMENT DILEMMA AT TPA Harvard Case Solution & Analysis

We Gave them a tool but hardly anyone’s using it! untangling the knowledge managaement dilemma at tpa Case Solution

Introduction

TPA is a state level agency, which was developed by the state’s Governor in 2000. The main objective behind establishing this agency was that the state governors want to create an effective government authority in the organization that would improve the level of organization by using innovative technologies. The main responsibilities of technology project authorities are to oversee governmental projects which is costing more than $1 million. On the other hand, they have the responsibilities to develop the procedure, structure, and policies for IT security and technology, which is used by the state agencies for controlling the performance of the projects. Furthermore, they established coordination with the governmental IT purchaser through that they guided them about the standards and policies of the projects. However, the finance division supervises the internal IT operations of the company. Moreover, the IT department officers handle all the responsibilities of IT projects.

This case discusses the management challenges of the company that they faced in order to manage the IT operations of the company as well as improve the knowledge management system. Moreover, this case evaluates knowledge management efforts of the state government in the technology project authority. This case merely emphasizes on the three stages of the TPA (KNO) knowledge management strategy between 2004 to 2008. The company has faced many challenges in the market. The main challenge for the company is to improve its business activities and processes with the help of innovative technologies. On the other hand, the company also wants to sustain its expertise in the knowledge management system. During this period, TPA has implemented two KMS projects in the organization through that it effectively manages the strategic alignment of the KMS projects.

The company has developed IT based cross-agency collaboration whose main objective is to carry all the agencies together in order to improve the information sharing process and resources, which would help the authorities to reduce significantly the barriers of traditional siloed data. The State governors expected that by deploying an integrated IT infrastructure between 120 agencies would allow cross- agency collaborations that would increase the quality of services as well as save money. In order to assist the roles of the state agencies, TPA has to promote the vision in which they implement the plan through, which it accesses the collaboration of IT environment across agencies. On the other hand, this project would help the companies in achieving its comparative opportunities for teamwork that is based on the needs and the applicable legislation, and support the execution of such projects.

PROBLEM STATEMENT

The company has faced several challenges in implementing external projects of IT in the organization. The main issue that the company faced is that they are not aware of the facts that to improves the management operations of the organization by implementing and planning the strategic goals in the organization. The main challenge for the company is to improve its business activities and processes with help of innovative technologies. On the other hand, the company also wants to sustain its expertise in the knowledge management system. The shared drives of the company do not deal with the redundancy and control version.  Furthermore, some of the problems are mentioned below:

  • Not having the capacity to manage form control and excess, searching for reports on shared drives resembled searching for a needle in sheaf.
  • Being a genuine test, where to search for records on shared drive? In which envelope? Instructions to know whether it is the latest rendition.
  • Is there something else about this matter has been found subsequent to?
  • No list or standard arrangement in structure for the 900GB of information on practically everything and everyone....................                                                                                                                                                                                                                This is just a sample partial case solution. Please place the order on the website to order your own originally done case solution

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WE GAVE THEM A TOOL BUT HARDLY ANYONE’S USING IT! UNTANGLING THE KNOWLEDGE MANAGAEMENT DILEMMA AT TPA

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