This case describes the history of Desko, a Canadian manufacturer of wood office furniture, as it confronted a crisis that threatened its own existence. The president and CEO needed to determine which actions to take to improve the potency of the value chain tasks of the company and the information technology (IT) supporting it. He was considering outsourcing parts of particular value chain activities, including production, to specialized associates. The claim also depicts the primary characteristics of the Canadian wood office furniture industry and also the outside variables that played an important role in the evolution of Desko.
PUBLICATION DATE: May 20, 2011 PRODUCT #: W11999-HCB-ENG
Value Chain and IT Transformation at Desko (A) Case Study Solution
This is just an excerpt. This case is about TECHNOLOGY & OPERATIONS
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