Unity Airways: Chris Watson (B) Harvard Case Solution & Analysis

Just as Chris Watson thanked the previous client for her patience, the shift Watson recalled that the line was very long, and that cases be resolved quickly and cost-effectively. The next customer stepped forward, Watson saw a man who was clearly annoyed by interruption of the flight and the delay in the restructuring of the route. "Hide
by Sherwood C. Frey, Lucien Bass Source: University of Virginia Darden School Foundation 3 pages. Publication Date: March 16, 2009. Prod. #: UV1477-PDF-ENG

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Unity Airways: Chris Watson (B)

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