Tracy Chan: We Need to Talk Harvard Case Solution & Analysis

Tracy Chan, managing director of student teaching and Writing Services (SLWS) in St. Charles University in Calgary, Alberta was faced with a difficult situation. Her newest employee Michael Hinske, just email her a list of faculty members, he contacted bring about initiatives SLWS graduate writing. Chang quickly noticed that the department had contact names that have already been started. There was no indication that Hinske made any attempt to discuss the program with other departments on campus. Since joining the team six months before the mandate Hinske for the school year was to create a series of workshops and links from various departments on campus. In connection with the restructuring of a request for funding for the post was originally made Chan again under Nicole Duncan, Deputy Director of the Office of the Faculty of Education (FEDO). The result was the adoption of a position that would see SLSW employees receive four days a week, and one day a week in FEDO. Duncan wanted to have a direct role in the recruitment, as it was supposed to be responsible for overseeing the budget for the initiative. It is called Chan, to inform her that the summary from Michael Hinske was sent directly to her, and that it should be included in a group, if the potential candidates. After the interview, Duncan said that the best candidate for the post was Hinske. Chan expressed his hesitation with a candidate, given that he had not had any formal training in writing theory and discipline of writing in higher education. However, Duncan said that she wanted to work full, and she went on vacation and Hinske should be given the job. The problems began when Hinske asked the other members of the team presentations and training materials. Over the next two months, Chang and other employees noticed that Hinske seemed distant. "Hide
by Paul Bigus, Jana Seijts Source: Richard Ivey School of Business Foundation 17 pages. Publication Date: June 9, 2011. Prod. #: W11157-PDF-ENG

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