Tony Hsieh at Zappos: Structure, Culture and Radical Change Harvard Case Solution & Analysis

Tony Hsieh at Zappos: Structure, Culture and Radical Change Case Solution

This is just an excerpt. This case is about  ORGANIZATIONAL DEVELOPMENT

PUBLICATION DATE: August 26, 2016

After 18 months of trying to shift the business to holacracy, Tony Hsieh, Zappos' celeb CEO, chose it was time to make the modification occur. The case states how Tony Hsieh funded, promoted, and eventually ended up being CEO of online shoe seller Zappos. He brought the exact same sense of neighborhood to Zappos, which he moved from San Francisco to Las Vegas where staff members might "be like household". When in 2009 Amazon obtained Zappos for $1.2 billion, it guaranteed to maintain its management and culture. Hsieh's choice to carry out holacracy - a type of business self-management that changes task titles and pecking order with "circles" that staff members step in and out of baseding on to their abilities and choices - was much less popular than expected.

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