Thomson Financial: Building the Customer-Centric Firm Harvard Case Solution & Analysis

In December 1999, Thomson Financial (TF) began a radical transformation of the forty divisions to a more integrated firm is organized around customer segments. This requires the active, coordinated with business, organization, and technology functions, as well as sustained investment performance through crises and the collapse of the technology market and the September 11, 2001. By 2005, the TF has emerged as one of the three largest financial companies to global information (from Bloomberg and Reuters). "Hide
by Robert C. Wolcott, Mohanbir Sawhney Source: Kellogg School Management 21 pages. Publication Date: December 31, 2006. Prod. #: KEL237-PDF-ENG

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