This case is used in the core Top Organizations lessons of Darden and is suitable for GEMBA, Executive MBA, MBA, and executive education programs.
Clash is observed by the supervisor of a baby product company's worldwide customer support facility among her staff about the only non-American on the team, whom the others accuse of raising their call answer rate time-thereby effectively lowering their pay. When disagreement appears on a multicultural team, to what extent can it be credited to cultural differences and when should a manager become involved?
Team Conflict The Chatty Accusation at the Customer Support Call Center case study solution
PUBLICATION DATE: January 28, 2013 PRODUCT #: UV6864-HCB-ENG
This is just an excerpt. This case is about ORGANIZATIONAL DEVELOPMENT
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