Rosenbluth International and Biztravel.com Harvard Case Solution & Analysis

Rosenblatt, the third largest U.S. travel agency, uses the Internet to serve new customers with high service strategy. Rosenbluth Biztravel.com acquires and integrates customer support and logistics aspects of service delivery. "Hide
by Roger Hallowell Source: Harvard Business School 24 pages. Publication Date: March 29, 2000. Prod. #: 800356-PDF-ENG

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