Large company attempts to implement the basic trust system software at the same time re-engineering of business processes. Providian Trust, previously non-IT intensive organizations must reverse its management of technology to deal with its new strategic role in the company. The case illustrates how the proper use of the IT structure can illuminate the risks and propose appropriate courses of action. "Hide
on F. Warren McFarlan, Melissa Daly Source: HBS Premier Case Collection 20 pages. Publication Date: August 22, 1997. Prod. #: 398008-PDF-ENG
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