Nestlé Continuous Excellence (D): Starting The Journey Beyond Operations Harvard Case Solution & Analysis

IMD-3-2222 © 2011
Buechel, Bettina; Coughlan, Sophie

By July 2010, the Nestlé board had actually authorized the choice to roll NCE out beyond operations. The NCE Model for GLOBE (IS-IT) had actually been specified in spring 2010.

Shared Services included mainly transactional actions from balance dues to payroll, and as such provided itself to the NCE method. Other functions began their own NCE journey, in late 2010 to early 2011. By May 2011, Human Resources, Marketing, and R&D were beginning to establish roll-out prepare for NCE in their functions.

Subjects: Performance improvement; Quality; Engagement; Bottom-Up; Strategy deployment; Strategy roll-out; Matrix organization

Settings: Global; HQ in Switzerland ; Food & beverage ; CHF 107.6 billion revenues; 276,000 employees ; 2010-2011

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Nestlé Continuous Excellence (D): Starting The Journey Beyond Operations

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