This case requires a decision on the possibility of combining three Midwest business and tourist centers. Significant cost savings to service representatives can be reached through the front end (booking) operations. Sensitivity maintenance costs of productivity and customer waiting time is also studied. This case and related materials may be used as part of workforce planning module.
This Darden study. "Hide
by Edward W. Davis, John L. Colley Source: Darden School of Business 8 pages. Publication Date: February 18, 1993. Prod. #: UV0329-PDF-ENG
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