Lessons from Everest: The Interaction of Cognitive Bias Psychological Safety and System Complexity Harvard Case Solution & Analysis

Many participants and observers were analyzed in the 1996 Everest tragedy and blamed a number of factors, including weather, equipment failure and human error. This article focuses on the people and events through three theoretical lenses: behavioral decision theory, group dynamics and complex systems. Factors at every level - individual, group and organizational systems - to communicate with each other to lead to tragedy. This analysis provides the basis for understanding and diagnosis of large-scale institutional failures, as well as some important lessons for leaders adoption and implementation of a high-stakes decisions within the organization. "Hide
by Michael A. Roberto Source: California Management Review 24 pages. Publication Date: 01 Oct 2002. Prod. #: CMR245-PDF-ENG

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Lessons from Everest: The Interaction of Cognitive Bias Psychological Safety and System Complexity

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