Emergia wants to keep its customers satisfied with its services contact center, but the margins on the contract support dangerously low. Can Miguel Neira, Director, increasing the field, while maintaining relationships with customers? "Hide
on F. Asis Martinez-Jerez, Lisa Brem Source: HBS 24 pages. Publication Date: September 28, 2010. Prod. #: 111048-PDF-ENG
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