DispatchPro System: Leveraging Government-Initiated IT Infrastructure Harvard Case Solution & Analysis

In early 2000, Information Mapping (Hong Kong) Ltd, the Hong Kong-technology small and medium-sized businesses that are interested in the development of logistics applications for local businesses have noticed a growing demand among Hong Kong companies for the efficient allocation of tasks and reports on the status of their open job. She began designing and developing innovative software applications called DispatchPro system in which employers can schedule tasks to employees, and employees can get remote access to work schedules in real time. However, the card information is required IT infrastructure, which includes guidelines Hong Kong to take advantage of the application. Companies do not have the resources to build such a huge and complex infrastructure itself and decided to spread the network easy to use IT kiosks installed ESD Services Ltd. under the auspices of the Government of Hong Kong. Was this the best choice? Why? Serves as a best practice example of small and medium business management and growth of business through the distribution of government-initiated IT infrastructure. "Hide
by Ali Farhoomand, Pauline Ng, Vincent Mak Source: University of Hong Kong, 3 pages. Publication Date: August 13, 2003. Prod. #: HKU277-PDF-ENG

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