Customer Profitability Analysis and Value Based Management at Barclays Bank Harvard Case Solution & Analysis

Customer Profitability Analysis and Value Based Management at Barclays Bank Case Solution

The function of the instance is to offer an explanation of consumer profitability review in the circumstance of a 'handling for value' effort at a prominent European bank. The situation demonstrates how the Bank's outside monetary objective of leading quartile investor return was equated into an inner concentrate on financial earnings, which in drive was plunged to the cutting edge with value-based sales aim ats. The goal of the case conversation is to check out the advantages and difficulties of embracing a value-aligned efficiency dimension tool to assist the salesforce determine high-value clients and do something about it to increase customer success and produce investor value.

In action to the magnified competitors in the financial market, Barclays embraced a Value Based Management (VBM) course to line up choice making at all levels in the company with the enthusiasms of its investors. Under the sunshade of this VBM program the Bank presented a brand-new method to recognizing and efficiently handling its high-value consumers. The case demonstrates how the brand-new customer value dimension tool had a substantial effect on supervisory choice making and also how that was assisted simply by value-based sales rewards.

published: 12 Jan 2004

This is just an excerpt. This case is about Accounting

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