Counterproductive Work Behaviour (CWB) is an umbrella term that refers to deliberate behaviour by workers that harms or intends to hurt an organization or the people in it, including workers and customers. It can run the gamut from horrible social behaviour (dissing or hollering at someone) to conduct directed toward inanimate things (sabotage and theft) to purposely doing work incorrect or pulling away with an organization via absence or lateness.
The authors describe the individual and external variables that increase the likelihood of 'CWB', which include interpersonal conflict amongst employees; job insecurity; and awareness of organizational injustice. In the end, the authors show that careful selection processes aren't a sufficient way to solve the issue of CWB: steps must also be taken to reduce triggers as much as possible by treating employees fairly reducing unnecessary stressors, and mediating disputes between coworkers.
PUBLICATION DATE: May 01, 2011 PRODUCT #: ROT139-HCB-ENG
This is just an excerpt. This case is about LEADERSHIP & MANAGING PEOPLE
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