Chet Huber, basic supervisor of GM's OnStar system, gives an upgrade on how OnStar is performing, converse the task OnStar provides for customers, and reviews putting together the OnStar group.
The video is arranged into 3 chapters so that teachers might utilize then separately. This video is a supplement to "OnStar: Not Your Father's General Motors,: HBS Case No. 610-029.
PUBLICATION DATE: June 01, 2010 PRODUCT #: 610716-VID-ENG
This is just an excerpt. This case is about TECHNOLOGY & OPERATIONS
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