Challenge the Boss or Stand Down Harvard Case Solution & Analysis

Challenge the Boss or Stand Down

Paragraph1:

“Tom, this week’s client meetings went well, but they would have gone better if you had been on top of the market data,” it read. “When you’re on your own, I expect you to be better prepared. It’s essential for your new responsibilities in developing market strategies for your region.”

In the first line of the paragraph, Frank communicated with Tom in a good behavior and told him that he was lacking behind in achieving the targets.However in the last line Frank’s tone changed and it felt like he was threatening Tom about his job. Frank thought that Tom was not focusing towards the project.

 Paragraph 2:

“Taking a break, Tom?” “No, Frank,” Tom replied coolly. “I was thinking through my kiosk-services development project. If we can’t get new off offerings out there soon, we won’t be able to compete in this business. I know you’re not a fan of the project, but—” “Did you read my e-mail?” “Yes, I did.” “And?” “And, yes, I will prepare better.” “Good,” Frank said. “And, Tom, I need you to put your skunk works project on hold. The market-strategy meeting is next week, and I still haven’t seen your plan, which was due yesterday. That is your one and only priority right now. Capisce?” “Understood,” Tom said wearily.

In the above conversation Frank was shown as encouraging boss however,at the same time he also remained somewhat arrogant with Tom. Frank must not use such harsh words in the conversation, which may disappoint any employee.

Paragraph 3:

“Glad you could make it, Tom,”

Frank admired Tom on completing his planning strategy.Moreover, the communication skill motivates the employee to remain devoted to the work.........................

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