CDI (B): The Market for Digital Inclusion: Social, Commercial and Government Enterprise Models Harvard Case Solution & Analysis

Case A describes Rodrigo Baggio in 1995 developed the first computer and citizen schools in Brazil to address the dilemma of digital exclusion. By 2005 the CDI network comprised nearly 1,000 schools throughout Latin America. Yet, with the rapid growth came quality control issues and organisational complexities. In addition there was mounting rivalry from the private sector and from the authorities. Rodrigo and his team needed to reassess the placement of CDI while grappling with the complexities of managing a large network-based organisation.

Case (B) continues CDI's storyline and presents the challenges that Rodrigo and his team faced in 2008 and are still dealing with at present. There are Telecentros government 80,000 independently run cybercafés and 6,000 in Brazil. The CDI team needs to develop new mechanisms for improving the sustainability of the CDI network and empowering the network members. In addition they need to rethink CDI's added value in the context of an increasingly crowded marketplace with competing options to society.

PUBLICATION DATE: September 30, 2009 PRODUCT #: INS085-PDF-ENG

This is just an excerpt. This case is about STRATEGY & EXECUTION

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