Today, managers are faced with a paradox. On the one hand, a number of tools, techniques and technologies available to improve performance is growing rapidly. On the other hand, despite the dramatic success of several companies, most of the effort to use them, do not lead to significant results. To understand and resolve this paradox, this article explores the challenges organizations face in the implementation of processes and techniques such as lean manufacturing, TQM, computer aided design and development, Stage-Gate product development process, as well as improving customer service. The inability of most organizations to take full advantage of these innovations has nothing to do with a particular technology. Instead, the problem has its roots in how the introduction of a new effort to improve the interaction of physical, economic, social and psychological structures in which implementation takes place. Provides a framework for understanding how these failures occur and illustrates the strategy to overcome the pathological behavior on concrete examples of successful improvement. "Hide
by Nelson P. Repenning, John D. Sterman Source: California Management Review 26 pages. Publication Date: July 1, 2001. Prod. #: CMR208-PDF-ENG
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