The regional HR manager considers training sales representatives in a second language after finding customer interactions in a Best Buy in Dallas.
With the shop's regional customer base anywhere from 13% to 30% she considers it may be a wise option and instantly thinks of Rosetta Stone software as a cost effective approach. Yet she must interpret her instincts into quantifiable, real return on investment, especially under demanding economic conditions.
PUBLICATION DATE: August 14, 2012 PRODUCT #: UV6501-PDF-ENG
This is just an excerpt. This case is about LEADERSHIP & MANAGING PEOPLE
Related Case Solutions & Analyses:
Mabel’s Labels: Leading in a Results-Only Work Environment
Recruiting Faster: (B) Change Management at SDL
Mahindra Aerospace: Looking Ahead
Note on Application of Game Theory in Business
Best Western Italy (B): Creating an Authentizotic Organization by Putting People First
Jody Leleck at Broad Acres (A)
Adam Root, MD (C)
ECCO A/S – Global Value Chain Management
América Móvil: Building a Wireless Leader in Latin América
Robert Jones and the Eastbourne NHS Orthotics Clinic: Make or Buy?
