Competing with Quality Service in Good Times and Bad Harvard Case Solution & Analysis

Here I will discuss the pillars to compete with the quality of service to create compelling customer value. My focus is on building quality infrastructure services. All companies are service companies, in whole or in part, because all the creation of value for customers through performance (such as services). Thus, the pillars of the quality of service are the pillars really any good company. The main message of this article. Large organizations compete with great service, in good times and bad "Hide
by Leonard L. Berry Source: Business Horizons 9 pages. Publication Date: July 15, 2009. Prod. #: BH333-PDF-ENG

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Competing with Quality Service in Good Times and Bad

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