This short fictional case is at the heart of decision-making team exercises. Case, inspired by the real decision facing a major telecommunications company, describes a cross-functional management team convened by the Director-General to make recommendations on how to conduct a full-scale launch of the new high-speed Internet access. In the class for six group sessions, participants were asked to hold team meetings in order to come to a consensus about the launch of solutions - drawing from the information contained in the general case of private information in the role of individual sheets are provided separately for each member. While different members of the team have very different points of view about the launch of the team can come thoughtful recommendations, working together to share their knowledge. "Hide
by Amy C. Edmondson, Laura R. Feldman Source: Exercise 4 pages. Publication Date: 03 Oct 2003. Prod. #: 604035-PDF-ENG
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