Geoffrey Ryans, regional department store, faced two major issues related to the retail line of furniture: a large percentage of the shares received from the East Asian producers were not in sellable condition and furniture were high rates of return to the client. Discusses the various options of shipment quality groups, including the use of provider performance and quality control of products in the furniture division. Before agreeing to any particular course of action, the group shipment of quality should also consider the impact of any changes on the Asian main supplier. "Hide
by Susan Kulp, Nicole DeHoratius, Zahra Kanji Source: Harvard Business School 16 pages. Publication Date: September 14, 2007. Prod. #: 108022-PDF-ENG
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