The purpose of CIM (Credit Insurance Management) project was the complete restructuring of the IT systems that support the management and marketing of credit insurance products offered CanLife, a major Canadian life insurance companies. The project is scheduled to run for two years. At the stage of development of two new sub-projects have been added, without apparent difficulty. The system was finally delivered in October 1998, on time and within budget. It was not long, however, before the steel surface defects: a system overload, numerous defects, inadequate architecture and inaccurate estimates of processing and storage capacities. Added to all these problems was the complete absence of a global review of the system due to ill-conceived policy of decentralization, which resulted in a system that controlled range of independent modules. Faced with the imminent disaster, the company was forced to quickly diagnose the situation and come up with appropriate solutions. “Hide
by Vital Roy, Benoit Aubert Source: HEC Montreal Centre for case studies 14 pages. Publication Date: March 1, 2006. Prod. #: HEC004-PDF-ENG
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