Partner and owner of Sunset Grill at Blue Mountain in the village at Blue Mountain, Ontario had very mixed feelings. The restaurant had just finished his first year and broke even and was named Business of the Year in the counties of Simcoe and Grey. On the other hand, the owner knew that the operation was still far from perfect. This case was written for courses in operations, in particular, the section on management of capacity and demand. It can also be used in the management of the service or rate the service operation. "Hide
by John S. Haywood-Farmer, Dean Ribbink, Jason Melhuish Source: Richard Ivey School of Business Foundation 13 pages. Publication Date: January 10, 2011. Prod. #: 910D15-PDF-ENG
Related Case Solutions & Analyses:
Shouldice Hospital Ltd. (Abridged)
Gobi Partners and DMG
The Ethos Institute (A): Helping Business Become the Vanguard of Social Progress in Brazil: Sequel
Note on Directors Duties and Obligations Under Canadian Law and Custom
ForeFront Manufacturing: Production Processes and Change Management in Mainland China
IR at BP: Investor Relations and Information Reconnaissance
Royal Dutch Shell in Nigeria: Operating in a Fragile State
Silver Stars North American Flight Center
Paragon Corporation and Its Flight Department
Theo Chocolate
