Describes the development ShareNet, innovative knowledge management system using unit Siemens. ShareNet tries to capture the knowledge and experience of many scattered Siemen sales and marketing units around the world, making it accessible to all. ShareNet currently funded as a corporate initiative, free to all who use it. But, as the telecommunications market collapsed, the group that runs it is under increasing pressure to cut costs. As a result, he is considering charging users who subscribe to the instrument in the hope that these people will be willing to pay for it. This depends, however, on the ability to demonstrate that the tool / system has a positive return on investment -. Extremely difficult task of "Hide
by Alan MacCormack, Kerry Herman, Sven Voelpel Source: Harvard Business School 27 pages. Publication Date: November 5, 2002. Prod. #: 603036-PDF-ENG
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