Siebel Systems: Organizing for the Customer Harvard Case Solution & Analysis

Siebel Systems is one of the fastest growing companies in America. Tom Siebel, founder of the company, organized to accommodate business growth and focus on the customer. Innovative information technology systems and clear responsibility to be essential for this new approach to design. For example, a new employee must successfully pass the online test to demonstrate their understanding of the management systems and practices of Siebel. "Hide
by Robert L. Simons, Antonio Davila Source: Harvard Business School 25 pages. Publication Date: September 5, 2002. Prod. #: 103014-PDF-ENG

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