At the end of September 2009, nine months after taking office, President Barack Obama has appointed Shelley Metzenbaum deputy director for performance and personnel management in the U.S. Office of Management and Budget. Metzenbaum charge to lead government-wide effort to improve the effectiveness of federal agencies: In short, to make government work better. To improve performance and public confidence in the government, the Obama administration wanted agencies to set ambitious goals aimed at improving results. Metzenbaum was the choice of the administration to advance this agenda. Metzenbaum realized that she had a lot of options to choose from, but few resources to carry out its charge: she had a tiny staff, a tight budget, and very little direct influence on the agencies tasked to improve the efficiency of their work. This case focuses on the challenges facing the Metzenbaum as it involves all of its choice in its approach to indirect control. Case № 1980,0 «Hide
by Laura Winig, Thomas Glynn Source: Harvard Kennedy School 17 pages. Publication Date: February 6, 2012. Prod. #: HKS737-PDF-ENG
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