In early 1991, the spirit of innovation and organizational change was in the air Mutual Life benefit from success of the new "case manager" his program the most concrete manifestation. Using a powerful workstation computer, case managers could see insurance applications from beginning to end, and many have been trained to do their own underwriting. Transition from manual bureaucracy into a new era, "Personal Computing" would, however, present many new challenges for the company, especially its human resources function. The aim is to explore organizational change by personal computer technology in a rapidly changing company. "Hide
by Robert G. Eccles, James D. Berkley Source: Harvard Business School 13 pages. Publication Date: September 10, 1991. Prod. #: 492015-PDF-ENG
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