Description of the program cost analysis of the workshops held by the company as part of its massive effort to regain its leading position in the industry. Value analysis workshops the second half of the two companies is the quality of the process value. Special attention is paid to: 1) the general question of how to apply cost analysis, industrial engineering tool for white-collar work, and 2) how to deal with some very sensitive issues that emerged from the analysis of the cost of a workshop for a specific department. "Hide
by Christopher WL Hart, Artemis March Source: Harvard Business School 17 pages. Publication Date: March 17, 1987. Prod. #: 687033-PDF-ENG
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