Explores the phenomenon of software becomes service. Salesforce.com catapulted into the lead offer for customer relationship management (CRM) solution as a web service. Siebel, the leader in CRM packaged software sales, to develop a strategy to compete with salesforce.com «Hide
by David B. Yoffie, Alison Berkley Wagonfeld Source: Harvard Business School 29 pages. Publication Date: June 23, 2005. Prod. #: 705440-PDF-ENG
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