Mina OReilly at Logan Airports TSA Harvard Case Solution & Analysis

Mina O'Reilly, transportation security officer at Logan Airport Administration (TSA) in Boston have to discipline the officer responsible for the security breach that led to the 45-minute closure of the terminal during peak hours, a potential threat to the security of traveler and travel delays U.S. O'Reilly considers the impact of its decision on the labor movement: the growing gap between those employees are deeply committed to the mission and those who joined just to find work. Senior staff of TSA and airlines called to account, and the person responsible for the violation of a passionate and valued employee who has been with TSA since its inception. As it approaches the shift, O'Reilly must decide if she can watch, as usual. "Hide
by Michelle Anteby, Erin McPhee Source: HBS Premier Case Collection 11 pages. Publication Date: June 19, 2009. Prod. #: 409116-PDF-ENG

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