Director of Operations at Millway Fabrics Canada came to my office and one of the customer service agents waiting for her in tears. Customer service agent (agent) needed a week off to take care of her son, who was about to have an operation to remove his tonsils. Agent has already taken all her vacation and sick leave due to the illness of his son. Agent was a strong performer and was well-liked of its employees. Director of operations was to take a decision. "Hide
by James A. Erskine, Erin Donovan Source: Richard Ivey School of Business Foundation 4 pages. Publication Date: Mar 08, 2007. Prod. #: 907C10-PDF-ENG
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