Managing Change in Operations Harvard Case Solution & Analysis

Business entities must constantly respond to changes in the competitive environment. When internal or external pressure to bring the company to carry out the operational process improvements, such as Six Sigma and Lean, managing the human aspects of implementation is critical. Managing change in the operational and improvement system can be challenging, but it is well worth understanding and use of appropriate tools and FEEL-SEE-DO-WATCH practical iteration. Ultimately, the sustainability of the organization may be largely due to his ability to build a continuous cycle of improvement in the firm's culture and infrastructure operations. "Hide
by Robert D. Landel, Rebecca Oliver 6 pages. Publication Date: December 22, 2008. Prod. #: UV1091-PDF-ENG

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