Management tools such as strategic planning, benchmarking, pay-for-performance, outsourcing, customer segmentation, re-engineering, the balanced scorecard, and total quality management, to gather much attention in the popular literature management. Companies around the world spend millions of dollars each year of a dozen of these instruments. This study examines the use of these funds for seven years, assesses the degree of user satisfaction with the tools and try to relate to the use of the tool of the company. Defines the tools, is constantly used for a long time, and those who saw were passing fads. "Hide
by Darrell K. Rigby Source: California Management Review 23 pages. Publication Date: January 1, 2001. Prod. #: CMR196-PDF-ENG
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