Infosys BPO, a 350-million BPO firm, is preparing an application for a new client’s participation. In the process, it has to consider various issues such as capacity planning, performance improvement, the pricing model, quality management and human resource management. The case provides opportunities for carving a strategic growth path for the company. “Hide
by Janat Shah, LS Murty Source: Indian Institute of Management, Bangalore 19 pages. Publication Date: August 1, 2011. Prod. #: IMB343-PDF-ENG
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