The owner and general manager of a big retail establishment confronted a dilemma about whether his longtime lawn supervisor was still the ideal person for the job. The company depended on providing exceptional customer care in order to compete in the market. Lately, the owner had set a personal friend in the operation as an assistant to the yard supervisor.
This new accession had revealed a real ability for developing employees and driving performance advancements. Because of this, customer service comments had drastically improved. The owner familiarized that the helper had become the real leader of the yard. He wondered how to keep the momentum of the changes while showing due regard to a loyal worker going.
PUBLICATION DATE: November 15, 2012 PRODUCT #: W12313-HCB-ENG
This is just an excerpt. This case is about LEADERSHIP & MANAGING PEOPLE
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