April 14, 1994, two U.S. Air Force F-15 fighters accidentally shot down two U.S. Army Black Hawk helicopters over northern Iraq, killing all 26 peacekeepers on board. Describes the investigation and response to the accident, and raises questions about the role of human behavior in an accident. Told through the eyes of the three main parties -. Captain Eric Wickson, Lieutenant Ricky Wilson, and Brigadier General Jeffrey Scott Pilkington «Hide
by Scott A. Snook, Leslie J. Freeman, L. Jeffrey Norwalk Source: Harvard Business School 17 pages. Publication Date: 20 January 2004. Prod. #: 404083-PDF-ENG
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