Four Season Goes To Paris Case Solution And Analysis, HBR Case Study Solution & Analysis of Harvard Case Studies

European Major Cities and management style

There are many cities of Italy and Germany that do not possess four season's restaurant values chain. This is because of the reason that the company does not find those cities suitable for its organizational environment as well as from the financial perspectives. As the organization has the standard of employing the local workers of the host country to provide the customer a lot of services that creates a mark on the customer's mind.

Company’s compatibility with the Law regulations is also an important aspect of the organizational success that supports flawless movement of operations. For example, four season has not developed its restaurants in some of the main metropolitan cities because of the strict labor laws just like 35- hour law in France and some issues related to the interest rate increasing or decreasing. The company has to take a care of its borrowing cost so that costs and expenses could be managed in an efficient way that the saved revenue could be used in other expenses related to the employee or renovation programs.

Do Four Season’s organizational culture, values, employee perceptions, cultural artifacts transfer from country to country?

Four seasons have maintained a wide variety of service chain through its restaurants present in a number of countries. By providing intelligent, pre-emptive, and passionate service around the globe, along with the tangible features Four Seasons has made its mark towards success. The organization has also put a lot of efforts in achieving customers trust in them. Four seasons get this adaptability skill by understanding the cultural differences of each country in which they have opened themselves. However, the company considered it more valuable to cope with the traditions of its host country. Even though the corporate cultures and human resource breakthrough strategies have also contributed to the success of the company. Researcher says that Four Seasons’ success greatly depends upon their selection of staffs who would present the company’s core values and ideas to the customer. Four seasons, highly concentrates on the availability of genuine and innovative services. The restaurant has focused on developing principles that are meaningful and bendable, and on preserving the unique culture that makes delivery of these values possible.

Corporate culture transferred across national boundaries

In the world of globalization, when one company goes for foreign mergers and or acquisition then it results in a greater exchange of knowledge and the cultural exchange between both organizations. It could be said that the revolution is inevitable; however, the corporate culture could be balanced between the host country’s customer’s cultural demands.

This can be done by applying human resource strategy proficiently as it is the most important way of implementing a corporate culture into the organization present in the host country. However, the human resource policies are the combination of managing issues related to the surplus or deficit of employees at each level in the organization.

Four seasons restaurant’s human resources strategies are generated in a normal tool but ended on a particular standard made by the company. A specific rule according to which, treat employees, customers and every person associated with the company with the golden rule.

The importance of giving respect to others and treating them well has stimulated a higher level of guest service, which in turn has appeared in Four Seasons’ global success.” In dealing with employees and all others, Four Seasons are guided by this philosophy. Their service culture is also about putting what they believe into practice.

Four season’s objective is to emerge as outstanding hotels, resorts and residence clubs wherever they locate their restaurant chain. The company believes that the customer needs the sensation that provides them dignity, pride, and satisfaction. The guest satisfaction depends upon the combined efforts of the management and human resources team.

Internationally if the company’s top management and its human resource worked together to achieve a corporate culture than they will work cooperatively, respecting each other’s contribution and importance. Also, the company’s legendary service is also ingrained in Four Season's corporate culture.

How do you feel about the way they entered the Paris/French market? What was good/bad, and what would you change?

Before entering into the French market Four Seasons did their homework by completely planning for the eternal facts of the market that would affect the business in financial ways.

The company has planned for its financial growth and strategic management with widespread market research on domestic regulations and culture. This plan was a brilliant move made by Four season because it helps the company to be aware of its opportunities and threats. However, some of the critics were against their opinion that the application of an American philosophy of handling customer in the French market.................................

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