Manager of Fairfield Inn is located near a family entertainment center asks for special attention to the decrease in the quality ranking is due, in his opinion, the unusually high rates of employment in his unit. There is the question of the quality of measurement, control, and coordination of operational strategy. "Hide
by James L. Heskett Source: Harvard Business School 2 pages. Publication Date: July 5, 1991. Prod. #: 692005-PDF-ENG
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