B presents the case for student assessment, a comprehensive action plan that Ed Norris instituted when he became police commissioner of Baltimore. This tough, controversial former New York City police strategist example of the many principles of leadership as shown in this case. He builds commitment from the business community, civil society activists, colleagues, and skeptical of politicians, all under the scrutiny of the media. Norris reorganize the department strives to implement cultural change, opposes dissatisfied uses creative awards, increased use of technology, and has a policy of transparency media. Class discussion to help students see what it takes to develop an action plan, which deals with a seemingly overwhelming list of problems and issues. A and B cases were taught together very successfully as a two-day class. Both include extensive training videos for students and teachers to use in class. Although similar to a series of Chicago Park District in the series of ten years later. "Hide
by Gerry Yemen, James G. Clawson Source: Darden School of Business 14 pages. Publication Date: February 9, 2003. Prod. #: UV3230-PDF-ENG
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