Discussing the Undiscussable: Overcoming Defensive Routines in the Workplace Harvard Case Solution & Analysis

Although we think of ourselves as being reasonable, we often make negative attributions about other peoples' motives and hold them responsible for issues that arise. Not one of what we are believing is spoken to the individuals involved, while we hold our standings using a high degree of certainty. When and if we do share our emotionally-billed theories and evaluations, we normally do so only with people we feel will be sympathetic to our perspectives. These private dialogues rarely, if ever, do the targets of these dialogues ever find out what we actually believe and are usually held behind closed doors. The result: undiscussables - occasionally called the 'elephant in the room'.

PUBLICATION DATE: May 01, 2011 PRODUCT #: ROT136-PDF-ENG

This is just an excerpt. This case is about LEADERSHIP & MANAGING PEOPLE

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