Part of a series on the discipline of the team. Series examines the success of high-performance teams in best practice products and services and shows how the traditionally structured organizations can use the command. At The Ritz-Carlton, employees save and successfully redirected quickly realized command pilot. "Hide
on Lathrop Douglas, Douglas K. Smith Source: Supplement 11 minutes of video. Publication Date: September 16, 1994. Prod. #: 6761-VID-ENG
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