Describes the evolution of Dialpad, voice over Internet protocol telephone company. Set in September 2000, CEO Brad Garlinghouse is facing a dilemma: what to do with a lot of international users, who use the Dialpad to call the United States free. He also needs to continue to develop Dialpad in highly competitive and negative investment climate. "Hide
by Alan MacCormack, Kerry Herman Source: Harvard Business School 18 pages. Publication Date: February 20, 2001. Prod. #: 601090-PDF-ENG
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