Deutsche Allgemeinversicherung Harvard Case Solution & Analysis

Describes the use of statistical process control in services. In this case, Annette Kluck must decide how to take the production process based on the principles of customer service, from account setup for legal services. "Hide
by David M. Upton Source: HBS Premier Case Collection 12 pages. Publication Date: January 29, 1996. Prod. #: 696084-PDF-ENG

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