Decision Downloading Case Solution And Analysis, HBR Case Study Solution & Analysis of Harvard Case Studies

Organizations often try to include as many people as possible in the decision-making process, but sometimes it just is not possible to draw any limits of a small group. The need for confidentiality and speed limits, and this is very difficult election across the organization in relation to decisions that will affect the entire company. Managers and supervisors must sometimes "download" the decision of the people after - and this is where many of the decisions crash on the rocky shoals. Mergers fail because key employees leave, while others resist change, union contracts were rejected after months of negotiations, and changes in employee benefits will meet with strong protest. What is behind these failures, and what can be done to prevent them? The authors lay out the reasons for inefficient download: the gap between the two sides as the contracting parties does not see a negative decision, refusal to clarify responsibilities, resulting in hearing and word-of-mouth is the main channel of communication, a desire to inform people quickly - which often means a superficial and paternalistic desire to protect the members of the organization when people would prefer to just hear the truth. Against this entry errors and misconceptions, the authors have put their four-step solutions for reliable downloads. Their survey research process reported several hundred different organizations, as well as interviews with dozens of executives. "Hide
by Phillip G Clampitt, M. Lee Williams Source: MIT Sloan Management Review 8 pages. Publication Date: January 1, 2007. Prod. #: SMR238-PDF-ENG